Filomena answers customers and manages bookings

Filomena is an AI assistant that answers customers and manages bookings in place of the owner. It is a Lasagnaware product and has been on the market since April 2026.

How it works

Filomena answers the phone, WhatsApp and SMS, by voice and by message, 24 hours a day and in any language. It checks the calendar (Google Calendar, Outlook, Apple Calendar or Calendly), offers alternatives when the requested time is not free and sends reminders. It handles rescheduling, cancellations and the waiting list. When needed, it hands the conversation over to a person.

What you learn from requests

Filomena analyses the requests it receives: which services and times are most in demand, how many cancellations there are, how many no-shows.

Who it is for

It is designed for beauty centres and salons, gyms, pizzerias and restaurants, practices and service businesses. It works with multiple locations and multiple staff.

Data and transparency

Data is stored in the cloud in the European Union, with dedicated instances for each client, in compliance with the GDPR. Filomena always states that it is an AI, as Article 50 of the AI Act requires.

Activation

It is activated within 48 hours. The plans are Essential, Pro and Enterprise. Prices, demos and activation are available at https://filomena.app.